Terms and Conditions

Last updated: October 2025

Welcome to City Home Care & Home Nursing Services. By using our website or services, you agree to follow and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Introduction

City Home Care provides home nursing, patient attendants, and elderly care services across Pakistan. These terms apply to all visitors, users, and clients of our services and website.

2. Use of Our Services

  • Our services are meant for lawful, personal, and non-commercial use only.
  • You agree to provide accurate information while booking or contacting us.
  • We reserve the right to refuse or cancel service if any misuse or false information is detected.

3. Appointments and Payments

Service bookings can be made through call, WhatsApp, or our website. Payment terms will be discussed during confirmation. Advance or full payments may be required for long-term or specialized care.

4. Cancellation and Refund Policy

We understand emergencies can happen. If you wish to cancel or reschedule a service, please inform us at least 24 hours in advance. Refunds, if applicable, will follow our refund policy.

5. Caregiver Conduct

All our caregivers and nurses are verified and trained. However, we encourage families to supervise and maintain clear communication. Any misconduct should be reported immediately to our support team.

6. Limitation of Liability

City Home Care is not responsible for indirect, incidental, or accidental damages resulting from the use of our services. We ensure the best care possible but cannot guarantee specific outcomes.

7. Privacy and Data Protection

Your privacy is important to us. All personal data collected during service booking or communication is protected according to our Privacy Policy.

8. Changes to Terms

We may update these Terms and Conditions at any time without prior notice. The updated version will always be available on this page.

9. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us: